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Teamviewer (can't work without it).
January 19, 2024

Teamviewer (can't work without it).

Steve Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I own a small SMB IT company that remotes into almost all of my clients using current version 15. I either install Host mode, so I have access 24/7, or for smaller clients, I use the basic Teamviewer download. I started with Teamviewer back in 2007, version 3, and have, over the years, upgraded my version to 15, which works great for me & my clients.
  • Remote access.
  • Fast connections.
  • Secure connections.
  • Simple interface.
  • I use basic features with no issues.
  • Nothing comes to mind.
  • Allows me to save gas and time with remote access.
  • Can help clients out from home or out in field.
  • Allows for transfer of files & programs.
  • I can help multiple clients on several computers at same time.
The original investment probably took us roughly 25 hours to start making money from the app.
I have partnered with another company from time to time, and he uses it. I am not a big fan based on having to install their app on clients' computers and their lack of features or security.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

It was very simple to create a company app and install it on clients' computers. The setup & configuration was simple once I knew what features to include.
I do use the two-factor feature.
I have it installed on a few clients' Servers, and it's nice to be able to remote in on the weekend and do updates when the office is closed. I also like the feature that allows me thru the web to connect and help a client out when in the field.

TeamViewer Feature Ratings

Remote Administration
10.0
Screen sharing
Not Rated
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Monitoring and Alerts
10
Multi-platform remote control
10

Using TeamViewer

Because it works
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • drag & drop files
  • ftp feature for larger files
  • quick connections
Yes, but I don't use it - not a fan of using on phone because of screen size