Wonderful communication Software
January 19, 2024

Wonderful communication Software

Brandon Furtado | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer for client meetings to show the clients how to use and assist them. The problem that TeamViewer has solved is it lets you connect for free and also allows screen-sharing this is very easy for clients who are not very technical we can also set up meeting which is awesome.
  • setting up meetings
  • easy joining
  • awesome support
  • remote access can be used for malpractices such as hacking and ransomware.
  • the black screen feature is a major disadvantage which gives the user access to black the screen of the remote-connected devices hiding background processes.
  • requires strong bandwidth for video connection.
  • It is good in terms of meeting
  • It is good to take control incase someone needs help
  • It is ggod for transfering Files
it was good from the start
TeamViewer is in power with Microsoft Teams except the voice suppression on Teams is way better than TeamViewer from the point for band with to Teams works better a bit on Teams than in TeamViewer. TeamViewer needs a bit of more work to be done in these areas otherwise, they are both similar

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

I would give TeamViewer an 8.5 as I am really satisfied with the system we use for clients who do not have Teams or need support on their websites also it needs a bit of work to be done to get sound suppression so that the background noise does not get picked up.
We have used two-factor authentication which helps us secure our stuff so that it cannot be accessed without the double authentication.
TeamViewer is best suited for group meetings where everyone is working remotely from their homes or when working remotely from holiday.

it is not appropriate in places when when it is used for malpractice this should be TeamViewer should do a bit more to avoid

also, it cannot be used in open offices where places where all we need a bit of background suppression

TeamViewer Feature Ratings

Screen sharing
9
File transfer
9
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
6
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Centralized management dashboard
8
Session record
8
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated