Item: TeamViewer
Rating: 10
Author: Christian Gross

Implementation Rating

It was extremely easy to deploy to all of our endpoints. We had several deployment options, whether being pushed from console or having enduser download and install. Both were extremely easy and did not cause any issues. This allowed us to transition very quickly to using TeamViewer and maximizing its impact.

Use Cases and Deployment Scope

Our IT and CAD support groups utilize TeamViewer to provide technical assistance and support to our end users in our hybrid work environment. TeamViewer allows us to connect remotely to their computers, laptops and tablets to see what they see first hand and more efficiently troubleshoot and fix any issues.

Pros and Cons

Ease of Use
Provides full control of endpoint remotely
easily reconnects after reboot
Flexible license management

Client hasn't changed much
Relies on endpoint client versus cloud center

Return on Investment

Decrease in travel expenses by not having to require technicians to travel to triage/fix
Increase efficiency as technicians can start working on problems immediately
End users save time by not having to bring PC into a service center

Almost immediately, once it was deployed we saw significant savings in time for both Technicians and End Users.

Alternatives Considered

LogMeIn Central by GoTo

TeamViewer was preferred by the technicians and myself for ease of deployment, cost and minimal resources used.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

At this point we have not implemented any of the security features so I cannot comment.

Other Software Used

RingCentral MVP, FortiClient

Likelihood to Recommend

If you have a hybrid or work environment that are dispersed over a large geographic area, TeamViewer provides the technical support groups the ability to lend assistance to end users. TeamViewer gives a portal for the tech support personnel to remotely log into the computer and the end user can show them specifically what is occurring. The support person(s) can then take control and take the necessary steps to solve the issue(s).

TeamViewer for the Win

Overall Satisfaction with TeamViewer