Secure Remote Access through TeamViewer
January 23, 2024
Secure Remote Access through TeamViewer
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We use TeamViewer in our organize for our IT support team to access our PCs to troubleshoot the problems related to software or any other tool, and resolve those problems remotely. So, we don't need to take our PCs and laptop to the IT department for troubleshooting, and IT people don't need to come to the operations department to check the issue.
- By using TeamViewer, our IT support team has been able to solve the problems very quickly
- Since we can refresh the password, the security of the session is assured, so the same IT support consultant can no longer access my PC with the same password.
- Files can be moved and copied through out the PCs, so that the required files, tools can easily be moved and installed through the session
- Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
- There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
- When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
- Average Effective/workable time of a team member has increased because the team member does not to wait for the IT team do the installment of any software and hand the laptop over again.
- Cost for the alternate laptops have been reduced, since there is less requirement now to handover a backup PC for the employees until the current PC's issue is resolved, if it's software issue.
- Cost of the transport, electricity and building maintenance, has reduced, since the remote working option for the employees is available with the TeamViewer.
About 2 - 3 months
- Microsoft Teams and Zoom
Zoom is just for large meetings where the attendees are from different domains and companies. So, the security is a concern when sharing the screen and giving screen control. Microsoft Teams is very slow when it comes to sharing the screen and managing the PC remotely by taking the control. TeamViewer has most of these desired features more enhanced than others.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
I wasn't involved with the implementation phase
Would you buy TeamViewer again?
Yes
By using wo factor authentication feature, we have been able to get compliance with the international security policies and also the access control to the employees' desktops from IT team, since the employees are getting approval requests to their authenticator mobile app while the IT team accessing their desktops. This has also benefited us to get our customers' policies satisfied as well.