Item: TeamViewer
Rating: 8
Author: Verified User

Implementation Rating

Because I only use TeamViewer to connect remotely to a large number of computers (and don't use any of their management features), the implementation was simple. It only involved installing the client on all the computers I support. I made sure all were set to update automatically, and I made sure that all have a "Personal Password" so I don't have to rely on the random password that you otherwise have to use. Our implementation was not so much a defined project, but is just an ongoing effort to make sure all servers and clients have the software installed, and that I can see the shortcut to the each when I logon to my account.

Use Cases and Deployment Scope

I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am rarely on-site, I need to be able to connect to all of these computers quickly and easily at any time, 24/7. I have a paid business license which allows me to connect to any number of computers running the TeamViewer application from up to three registered computers. When I logon to my account from one of these three computers, I have links to all of the computers that I support.

Pros and Cons

Connects quickly.
Video quality is excellent.
Sound from the remote computer may come through, depending on the setting you have in place.
The TeamViewer interface allows you to put the computers you support into meaningful groups.
Each computer that you keep a shortcut for has a place for note specific to the computer that I have found to be helpful.

Sometimes when you try to connect, the video will hang with an error, something about "adjusting video parameters" or something similar to this wording.
Sometimes, the response on the remote computer is delayed and it's hard to know if the problem is a network problem on the remote end, or if the Team Service happens to be running slow (which happens occasionally.
My Business license only allows me one active channel at a time, so if I forget to disconnect from a remote session on one of my three licenses computers, I will have to go back and disconnect this session before being able to connect again from my other 2 licensed computers.
It takes a long time to get an email response from support when you send problems in (usually a day or two).
TeamViewer recently made changes to the user interface that were, in my opinion, not very intuitive. With this, if you go to their website to download their application, there are now several versions to choose form and it's hard to a average user to know which one to download.

Return on Investment

Allows me to work at any time.
Allows me to work without being on site.
Allows me to train users when needed since they can see the screen when I am connected remotely.

Immediately

Alternatives Considered

Splashtop

I find Splashtop more intuitive and more stable. I have also found Splashtop to work better when only needed to connect to a few computer from potentially a large number of computers (i.e. connecting to your office computer from a home desktop, and hope laptop, or home ipad). Splashtop (business plan) is significantly cheaper than attempting to use TeamViewer in this scenario. Also, Splashtop business includes access from iPads, iPhones, etc. and is not a separate service that has to be added on like it is with TeamViewer.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Microsoft 365, Breeze

Likelihood to Recommend

My recommendation would depend on the need. If a user is needing to connect remotely from a small number of computers to potentially a large number of computers, I would highly recommend TeamViewer. If, however, the the need is opposite from this (needing to connect from many computers to only a few specific computers, as in a typical work-from-home situation), there are alternative programs that do will do this just as well for a much lower cost.

TeamViewer Review

Overall Satisfaction with TeamViewer