Item: TeamViewer
Rating: 9
Author: Maria Andrea Sanchez B.

Overall Satisfaction with TeamViewer

Implementation Rating

It is important to take care of the information security and understand that this type of tool is necessary for those companies that work with technology because it is an advance in situations where work is required and can not be found in a workplace such as the office, this tool allows a realistic and secure work experience.

Use Cases and Deployment Scope

Among the capabilities of this tool I highlight the fact that it can be deployed in remote spaces, or even to give some kind of advice to new team members in our organization we use it for teamwork mainly to verify commands or processes without having to go to where the person is, just connect and we can chat and transfer files and even coordinate actions without communication is affected, is a practically necessary working tool in organizations.

Pros and Cons

Pros

When you need to transfer information quickly from one computer to another
When you need to view a process and you are not in the same place
To train in a more interactive way.

Cons

The first-time pairing system could be more complex.
Passwords could be more secure.
It could be a bit better known

Return on Investment

It has made it easier for us to visualize the processes being performed by our work team
It has helped us to avoid wasting time when they have to go to the workplace.
Increased our team's responsiveness to mishaps in out-of-office hours

From the first moment it was used, the cost of having to go to the workplace to view a file or work on a project together with the team was reduced, and it is also very accessible to use this tool, which for better benefits is not complex.

Alternatives Considered

Cisco Webex Experience Management (discontinued)

We have been working with another system in our company but it was no longer efficient for us, this one in particular, has helped us to communicate and work as a team on files, processes and continuous actions without being limited in access and location.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

To prevent hackers from gaining access to professional and company information, we use the two-factor authentication system to reinforce access to information, and this is something that every company should take into account, especially in financial companies.

Other Software Used

Cisco Webex Experience Management (discontinued), Adobe Marketo Engage

Likelihood to Recommend

TeamViewer is a tool with functions that improve collaborative processes in organizations, with this I want to say that I consider it is a much more efficient tool in the hands of professionals, since in general it is not so necessary to have a system to access others as continuously as with this tool, and should also be used by professionals because if you do not have enough awareness can access unauthorized users to their personal system.

TeamViewer Feature Ratings

Comments

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Ying Qin
(Vendor Representative) commented a year ago
Hello Maria, We value honest feedback on your experience with TeamViewer. TeamViewer encourages all users to accept unattended remote connections without worrying about ID and password, and the detailed steps about the setup can be found in this knowledge-based - https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/provide-unattended-remote-support/. At the same time, we also prepare the TeamViewer Blog about remote connection security - https://community.teamviewer.com/English/discussion/139462/enhance-the-security-of-your-remote-devices. We hope the articles are helpful and you may connect smoothly with TeamViewer! Stay Connected! Best, Ying/TeamViewer

A fast and secure access system