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Low-Cost But You'll Need to Keep Your Eye On It
December 16, 2019

Low-Cost But You'll Need to Keep Your Eye On It

Robbin Block | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TimeTrade

I have the appointment setter embedded in my website, so prospects and clients can set their own appointments automatically. It's used for my entire organization. It saves time on both sides, as we don't need to send multiple emails to set up a time to meet -- whether that's virtual or in person.
  • Easy to add appointment setter to your website.
  • Fairly simple process of setting up different types of appointments and lengths.
  • Sometimes it just stops syncing with my calendar, and then I need to go reset it. You don't really get a notification when this happens, and then someone sets an appointment when you're not available.
  • If you select a "whole day" as an appointment on your calendar, i.e., on iCal, it doesn't read as a completely blocked day. So you need to create a "meeting," from 9 am-5 pm for example.
  • Saves me time by automating appointments.
  • Low-cost, so little to no impact on budget.
I haven't looked at any others recently, but plan to, so not sure what the latest features are on other systems.
I've used their online support, which has answered my questions for the most part. If I remember correctly, they were responsive when I emailed them as well.

Do you think Engageware delivers good value for the price?

Yes

Are you happy with Engageware's feature set?

Yes

Did Engageware live up to sales and marketing promises?

Yes

Did implementation of Engageware go as expected?

Yes

Would you buy Engageware again?

Yes

It's well suited if you're on a budget, don't want to pay a recurring fee, and need a way to automate appointments. However, when I get around to it, I think I'm going to look for a more reliable tool. It's really less appropriate when appointment setting is "mission-critical" -- that is, your business is entirely dependent on a reliable appointment setting system -- for example, if you're a hairstylist, dentist, etc. I believe there are many other tools out there specific to these purposes.