Totango is a great way to mature your Customer Success team.
April 13, 2016

Totango is a great way to mature your Customer Success team.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is used by our customer success team to for a variety of tasks. First we use it to monitor new customers for the first two weeks to make sure they are engaging with the product and adopting correctly. Second, we use it to segment our customers between our two payment plans. Lastly, we use it to organize our daily tasks when we've identified customers we need to reach out to.
  • Totango has an easy interface, which makes learning and using it effectively a painless task.
  • Totango's customer success team is great and are extremely helpful in teaching you to get value from the product.
  • Totango is a full platform for all your customer success needs.
  • More help analyzing our customers usage and looking for trends in why people churn.
  • More functionality around customer messaging.
  • Data is sometimes incorrect.
  • Helped increase retention
  • Helped find weak points in our onboarding process
  • Helped us segment our customers
If you are just starting your customer success team at a small company, Totango may be a little advanced. If you are at a larger company, or you have a more mature team, Totango can help you get to the next level. If you don't rely on recurring revenue, it might not be as helpful.

Totango Feature Ratings

Product usage
7
Help desk / support tickets
Not Rated
Sponsor tracking
Not Rated
Customer profiles
6
Automated workflow
8
Internal collaboration
8
Customer health scoring
7
Customer segmentation
9
Customer health trends
6
Engagement analytics
8
Revenue forecasting
6
Dashboards
7
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
7
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated