Totango gets the job done!
March 11, 2020

Totango gets the job done!

Keara Noyd | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Totango

We use Totango to monitor our clients health scores. We've created custom triggers in Totango that are tracked on a daily basis. In return, we receive active updates that show if our accounts are in high utilization of the services (healthy) or have not really engaged with our system.

Another way we use Totango is to create customer segments for campaigns we send through Yesware. For example, sometimes we do a "On-Site Road Show" and we encourage our customers to meet with us in person to demonstrate some updates to our Software. So, we crate segments that highlight our customers by area and MRR. It's very cool!
  • User Friendly
  • Intuitive
  • Simplistic Data
Totango has streamlined our workflows and has consistently proven to be an easy to use system. We know exactly what to look out and how to the read the data which makes us better at our jobs. Additionally, our Manager creates CTAs in response to the triggers we've set up. This makes it super easy for us to know what to do, when to do it by, and to keep busy!
  • Helps us identify who may potentially churn in order to prevent this - PRO
I am honestly not too aware of these features in Totango, so I cannot provide an accurate scale.
Touchpoints - Knowing when to reach out to Customers and being able to log our interactions with customers.

CTAs - Keeping efficiency high and intelligently reaching out to customers in responds to metrics created in Totango.

Segments - Creating geo-location based segments to run different campaigns in order to build stronger relationships with our clients.
Gainsight was a little bit more complex as far as the capabilities that could be created for health-scoring. However, it was not as user friendly to navigate in.

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Totango is very simple. We'd love to create more complex metrics that still provide deep insight to data intelligence. At this time, we can expand our metrics but limit ourselves on what information is available.

Totango Feature Ratings

Product usage
9
Help desk / support tickets
Not Rated
Customer profiles
10
Automated workflow
7
Internal collaboration
Not Rated
Customer health scoring
7
Customer segmentation
10
Customer health trends
8
Engagement analytics
9
Revenue forecasting
Not Rated
Dashboards
10
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
10