Powerful, robust tool!! Take the time to understand it and it will become your Swiss army knife in terms of data extraction
March 11, 2020
Powerful, robust tool!! Take the time to understand it and it will become your Swiss army knife in terms of data extraction
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
The tool is implemented by our Customer Success Team in EMEA and NA for VIP and Mid Market Accounts. This tool focuses on task management and evaluating the health general health score of my clients individually and globally. It identifies changes in activity on my accounts so I can be proactive rather than reactive.
- You can create segments easily
- As it is a very robust tool, I don't know what features are available to me, I think I use it at the most basic level
- Despite our onboarding manager being very good, I was learning about it before using it so it was difficult to project
I definitely see the advantages, the email notifications are great as I use them as prompts. It is like a little to-do list.
- It has been useful to prevent customers churning
- Encourages more contact with your clients
- Highlights points you need to tackle with your client in order to improve the health score
I think the touchpoints on every single account (our internal metric) don't really work for us as it's too hard to keep up. It would be cool to have a quarterly touchpoint/follow up.
I have only used Salesforce and Zendesk but I do see the potential of Totango, I think I require more training.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
No
Would you buy Totango again?
Yes