Overall Satisfaction with Totango
Totango is being used as a way for us Customer Success Managers to easily make sure that clients are onboarded and adopted properly. For the business, I think it helps eliminate any critical accounts and prevent churning because we’re able to monitor and take action if needed. It also helps us properly manage our tasks and objectives through tasks and touchpoints.
- Better customer adoptions trends
- Better customer/account monitoring
- Better retentions turnouts
- Salesforce Nonprofit Cloud
I think Salesforce is pretty limited based on its platforms and tools whereas, Totango is great and very helpful as a Customer Success platform. Salesforce, for me, is more sales-oriented. And it’s also more complicated than Totango.
Do you think Totango delivers good value for the price?
Are you happy with Totango's feature set?
Did Totango live up to sales and marketing promises?
Did implementation of Totango go as expected?
Would you buy Totango again?
Again, I love the project and task management about it.