With Totango, We Improved the Way We Help Our Customers be Successful
November 22, 2021

With Totango, We Improved the Way We Help Our Customers be Successful

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

My customer success team mages customers using Totango. With Totango, we have view and control of the customer journey. Our processes can be automatized and actions are documented.

Pros

  • Task management
  • Customer journey tracking
  • NPS campaign and management

Cons

  • Reporting
  • Account and User mixed KPI
  • Better customer status awareness
  • Better customer retention
  • Better customer expansion

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Salesforce Lightning Platform (formerly Salesforce App Cloud), Coda, monday.com
Totango is very well suited to manage daily customer activities and implement consistent playbooks across the customer base. Management of NPS and in general the Voice of the Customer bloc is very helpful Health monitoring is another important advantage of Totango, although the health configuration can be tricky.

Totango Feature Ratings

Product usage
7
Help desk / support tickets
9
NPS surveys
9
Customer profiles
8
Automated workflow
8
Internal collaboration
9
Customer health scoring
8
Customer segmentation
9
Customer health trends
8
Engagement analytics
9
Revenue forecasting
8
Dashboards
8
Role-based user permissions
9
API
9
Integration with Salesforce.com
9

Comments

  • Lorena Fikes | TrustRadius Reviewer
    Thanks for the awesome review! We are excited that you are getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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