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All in one CS
Updated June 09, 2023

All in one CS

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango runs our onboarding process, customer journey, and renewal cycle. We also use the system to track KPIs, account and user activity.
  • Easy, configurable journey mapping
  • Customer segmentation
  • Activity tracking
  • Reporting
  • Aggregating user metrics
  • Survey flexibility
  • Increased retention
  • Increased LTV
All systems have positives and negatives but Totango fit immediate needs best

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Totango is a pretty complete CS platform and can drive CS programs as a standalone system with limited adjustment to constraints. In situations with heavier customer onboarding processes it should be supplemented with an onboarding/implementation/ pm system.

Totango Feature Ratings

7.0
Product usage
7
7.8
NPS surveys
6
Customer profiles
8
Automated workflow
8
Internal collaboration
7
Customer health scoring
9
Customer segmentation
9
7.0
Customer health trends
7
Engagement analytics
7
Revenue forecasting
6
Dashboards
8
6.0
Role-based user permissions
6
8.0
API
8
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated

Using Totango

Customer Success, Operations, Support
1 - Flexibility and some CS Ops / Rev Ops background to fully unlock system potential.
  • Onboarding
  • Customer Health
  • Customer Journey
  • Centralized data source for disparate data
  • Value drip automation
  • Revenue projections
  • Tech touch programming

Evaluating Totango and Competitors

Configuring Totango

Very configurable but also some odd quirks to it that may require additional thought in how to leverage
No - we have not done any customization to the interface
No - we have not done any custom code