¡totango has become an ally for everyone's success!
June 19, 2023
¡totango has become an ally for everyone's success!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
I use totango to follow up on the different pits within the life cycle of client projects, within Totango we organize the QSRs and all those Touchpoints that we consider appropriate according to the complexity of the project, our use cases are DC, Enterprise Networking, collaboration, security, DNA, and others.
Pros
- alert when you are not meeting the metrics established to have a health score
- the adoption and follow-up provided by our assigned Manage Service Provider
- how friendly the handling of the tool is
- the interaction of the Totango tool with other internal axity tools
Cons
- totango has different training materials and I would like them to be available in a language other than English, such as Spanish.
- Greater number of renewals
- Our NPS has increased due to better follow-up with our clients
- We have had greater control in the projects with the client and that has impacted us in a better margin within the project
I have not had the need to evaluate any other
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes
Comments
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