If you're thinking of switching to TriNet, do it. You won't be disappointed.
August 05, 2016

If you're thinking of switching to TriNet, do it. You won't be disappointed.

Laura DiMaria, PHR, SHRM-CP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Hire
  • Perform
  • Time
  • HR Passport

Overall Satisfaction with TriNet

HR Passport is being used by our whole organization. Each user manages their preferences and settings on their own and self-enrolls in benefits. At the admin level, it allows us to easily manage new users, staffing changes, and payroll.
HR Hire is currently being used by our hiring team managers and executive level staff to source and screen the best talent for each position. Using Hire allows our staff to access applicant data and information that was previously being withheld or bottlenecked by our one-person HR team simply due to capacity to and infrastructure. Using Hire has resulted in shorter hiring timelines for the best talent. I don't know how we hired without it.
HR Time & Attendance is being used by our whole organization to capture employee timesheets. Users can view and manage their earned time-off. Admins are using timesheets and labor distributions to bill our state, federal, and private grant funders and for accurate reporting.
Perform is still in the early stages of development for us, but we will be rolling it out to the entire organization to aid in more effective performance management.

Pros

  • TriNet provides customer service support to employees, often making warm referrals to carrier's member service teams, minimizing the burden on our one-person HR team which then allows me to focus on more strategic initiatives.
  • Payroll is incredibly easy and intuitive. Changes made in HR Passport feed into payroll seamlessly.
  • My day-to-day account representative, Megan Hettinger, is our right-hand when it comes to HRIS and payroll questions and challenges. She makes our lives easier and we're grateful for her.

Cons

  • Our HR consultant, Tara Harris, is incredibly difficult to reach and is unreliable as an HR business partner to our organization. We've begun working with a consultant for the support we had come to expect from TriNet services. Perhaps the challenge is that she's responsible for supporting too many clients? She's a great person and just may be spread too thin.
  • TriNet cloud services need development and refinement. More specifically, Time & Attendance could benefit from more development. We have to apply many workarounds to make the system work for us. We largely use it for grant billing for contracts and the fact that it's primarily a punching timesheet system means that when needing to change allocated hours or update time-off, we run into challenges that we didn't in Clicktime.
  • TriNet cloud services need development and refinement. More specifically, Hire. In terms of communicating with applicants, people are just not receiving or reading the communications beacuse it's consistenlty ending up in spam due to the series of numbers and letter in the email addresses. There's also nowhere to track interview responses (i.e. a phone interview) in the system and no way to post unpaid volunteer positions. Also, if applicants were able to create a log-in and update their information after a while, Hire would be a more robust system.
  • Overall, TriNet allows our HR team of one to focus on strategic and internal functions. TriNet HR Passport alone acts as a remote HR Assitant, empowering employees to quickly and easily update their information and preferences.
  • In terms of payroll functions, HR Passport acts as a remote Accounting Assistant, easily calcultating staffing and salary changes even when they're retroactive.
  • The Hire system acts as a remote Recruiting Assitant, giving our hiring managers and teams direct access to applicant information to more easily and quickly screen for top talent.
As a PEO, TriNet is significantly more useful and is a better return on our investment thanks to easy user interface and customer service support. We had a terrible experience and significant challenges with using ADP TotalSource. The headache of breaking our contract early to switch to TriNet was completely worth it in the end.
For benefits-related questions or changes to employee elections and preference, with the exeption of 403b contributions, I always recommend staff first contact TriNet and 9 out of 10 times employee services is able to answer their question.
In regards to the EAP, while it is helpful to offer a place for employees to call to discuss challenges and gain resources for support, due to the nature of our work (sexual assault response and prevention) EAP isn't seen as a resouce that could cater to the high and frequent level to vicarious trauma and self-care resources our staff needs.

TriNet Feature Ratings

Employee demographic data
7
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Approval workflow
8
Balance details
7
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
8
Corporate goal setting
2
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
5
Job Requisition Management
8
Company Website Posting
6
Publish to Social Media
8
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
7

Comments

More Reviews of TriNet