TriNet is a great solution for companies starting out on global growth
April 18, 2017
TriNet is a great solution for companies starting out on global growth
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Hire
Overall Satisfaction with TriNet
We are a Canadian based company. We are using TriNet to run the employment side of our new US entity. We did not have the internal resources and knowledge to run payroll nor the size to create an attractive but affordable benefits offering. We also had a very short timeline for getting our US entity up and running for employing people. All those aspects made TriNet a very viable and attractive option, especially since it's an arrangement we can opt out of as soon as we reach a size that we can manage more aspects of employment and payroll internally.
- Payroll works extremely well. There are timely notifications and reminders about upcoming deadlines. It's easy to input any changes and additional items. You can get a preview of the payroll register and the invoice (which is very helpful for our Finance team).
- The reporting is very robust. I can pull up costs and registers at any time for any pay and see the detail for each employee as well as the aggregate.
- TriNet Passport is very user-friendly and easy to navigate. I find it very helpful for pulling up information for new employees as well as hiring candidates we are making offers to.
- The Client Service Specialists are pretty responsive and helping you find what you need or research questions.
- More guidance or information around what is typical practice for things like vacation, holidays, benefits, 401(k) etc. would be helpful, especially for those of us who manage this relationship but are not based in the USA. Perhaps a primer on the HR legislative environment.
- Ability to feed to and from another HRIS would be helpful. Our "HQ" HRIS needs to have all employees globally in it and right now we have to manually make changes to two systems whenever something about a US employee changes.
- More resources for being able to provide candidates we are looking at hiring with information about the benefits and what it could potentially cost them (and us).
- A little more connection between and notification about employee triggered events. For example, an employee enters a new home address in a new state (a state that differs from their work location). Would be great to have a prompt to check work location or have it trigger the process to update the work location.
- It has been very helpful in securing hires, between the information available about the offering as well as the ability to offer a more robust benefits package without high costs.
- Fills a gap in knowledge and resources we don't have internally for managing our budding US population.
- Makes it easy to manage and submit payroll
TriNet Feature Ratings
TriNet Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Not kept informed |
We were working on hiring a candidate that was particularly key to the organization and who had some very specific needs and requirements regarding benefits. Our client specialist went above and beyond to help me figure out how to give the candidate a rough costing of the benefits coverage he wanted to have and to get details on what would happen for the transition from the employee's prior company coverage to ours. He was also very good at cautioning me (I'm in Canada and have limited knowledge of US benefits legislation) regarding things like privacy requirements, specifically HIPAA. This work made all the difference to the candidate and was key in convincing him to accept our offer and come on board with the company, even though our benefits offering isn't as good as his prior company.
Using TriNet
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Reporting is definitely easy - I have not yet needed anything but the pre-built reports and they always have exactly what I need.
- Setting up the holiday calendar was a breeze.
- Finding the details of the benefits offerings in each state.
- The new hire form has a few fields that aren't intuitive to answer/fill in, especially if you're not regularly entering new hires. We had to create a bit of our own process documentation to know how to fill this in.
- As an admin it isn't completely straight forward to check on the status of mandatory training for employees. I'm not even sure if I'm doing it the right way.