TriNet needs a lot of improvement to keep customers
May 18, 2017

TriNet needs a lot of improvement to keep customers

Alice Hendricks | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Expense
  • Hire
  • Perform
  • Payroll PTO

Overall Satisfaction with TriNet

Sometimes on rare occasions the team has been helpful, but often it's very hard to get a good quick answer.
We use trinet for PTO tracking, Payroll, and our health benefits.

Pros

  • There is nothing TriNet does well.

Cons

  • PTO can't be more than 8 hour increments.
  • Poor customer service.
  • Bad usability.
  • Forces customers to June or January FYs.
  • Not up to date on State tax and SUTA payments.
  • Bad reporting.
  • Paying the taxes is helpful.
  • State registration is helpful.
  • Negative - had to re-do a lot of our policies to "fit" the platform.
I found that there were few enterprise platforms, so selected trinet, but i'm currently looking for a replacement.
I can't think of anything good except that the health insurance prices are a bit less.

TriNet Feature Ratings

4.5
Employment history
2
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
7
Compliance data (COBRA, OSHA, etc.)
5
5.4
Pay calculation
7
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
3
Reimbursement management
2
6.0
Approval workflow
5
Balance details
6
Annual carry-forward and encashment
7
6.0
View and generate pay and benefit information
6
Update personal information
6
View job history
6
View company policy documentation
6
Asset Management ()
Not Rated
2.0
Report builder
3
Pre-built reports
2
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
2.0
Performance plans
2
Performance improvement plans
2
Review status tracking
2
Review reminders
2
1.0
Candidate search
1
Candidate development
1
5.5
New hire portal
6
Manager tracking tools
5
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
Recruiting / ATS ()
Not Rated

Comments

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