Painful software "upgrade" in process, overworked payroll and HR employees
October 19, 2017

Painful software "upgrade" in process, overworked payroll and HR employees

Sonya Mendoza, CPP | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Everyone at TriNet seems to be overwhelmed with their work load. The people are great and knowledgeable, but can't always get back to you or resolve issues in a timely manner. They are working on an upgrade of the out-dated technology platform, but that process has been going on for months and has been very painful.
Right now it's very difficult.
We use TriNet for all our US employees to process payroll, for benefits, and for HR support. The reason we went with them is that we were able to get health benefits at a more reasonable cost. We also didn't have any in-house HR at the time.

Pros

  • They use their size to get reasonable rates on health insurance.
  • They are up to date on all the payroll taxes

Cons

  • PTO - we aren't able to make adjustments ourselves in the system, it has to be done by someone on their side, and they are not done timely and often not accurately
  • The current software "upgrade" has been going on for months and is amazingly frustrating. We are logged into the Beta site first now, and encouraged to use it, but many things are broken there as they are still working on it. Reports after payroll processing can take more than 24 hours to be available right now. Switching back to the previous site is very slow. I once spent a full 10 minutes on the phone with an employee just to get to the right screen to answer a simple PTO question (I started on the Beta site but it still doesn't show balances for PTO). I updated my boss's 401k on the Beta site, did not receive a confirmation email, and he received an email saying that he had elected zero! I had to defend myself to him with a screenshot from the system showing that the right info was there. He is the Controller and the one who decides which payroll service we use, so not a good thing for TriNet. Has the person in charge of this "upgrade" been fired yet?
  • Kept benefit costs down
  • HR support
  • Payroll compliance
  • None
TriNet is a good resource for smaller companies for keeping benefit costs down and for HR support. However there are other companies out there providing the same type of service, and with TriNet's current software issues I would recommend looking somewhere else.

TriNet Feature Ratings

3.0
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
1
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
6.0
Pay calculation
7
Benefit plan administration
6
Direct deposit files
9
Salary revision and increment management
2
Reimbursement management
Not Rated
2.0
Approval workflow
3
Balance details
1
Annual carry-forward and encashment
2
3.7
View and generate pay and benefit information
4
Update personal information
5
View job history
Not Rated
View company policy documentation
2
Employee recognition
Not Rated
Asset Management ()
Not Rated
2.5
Report builder
1
Pre-built reports
4
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

More Reviews of TriNet

  1. Home
  2. HR Management Software
  3. TriNet Reviews
  4. User Review of TriNet