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TriNet Review
October 24, 2017

TriNet Review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

  • Call center has been great- fast and informative.
  • Human Captial Consultant - Very responsive and helpful.
  • Client Service Associate - Not great.
New site has not been working right
Our entire company uses TriNet at the moment. Employees use TriNet for self-service such as pay stubs, direct deposit, changing personal information such as address and contact information. We tap into our TriNet human capital consultant for feedback, advice and guidance. We also use TriNet for our payroll system.
  • Call Center is prompt and helpful.
  • Resources from human capital consultant are excellent.
  • Some flexibility around some processes and policies would be nice.
  • Client service associate seems to have too many accounts. Feedback and timeliness is not there. Also not proactive.
  • Improved Payroll accuracy
  • Helped with HR Compliance
  • Helped with benefit cost
TriNet is great for start ups or smaller companies that need extra support in HR or advice. They are also much better at partnering with companies to help offer affordable competitive benefits. The turn around time for most of the communication with TriNet is much better than some of the other HRIS systems I have used.
Appropriate for a smaller company that doesn't have a designated/or junior HR department. Also good for a company that needs help affording benefits. Wouldn't be appropriate for a large established company with an HR department with policies and stakeholders.

TriNet Feature Ratings

5.0
Employee demographic data
4
Workflow for transfers, promotions, pay raises, etc.
6
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
6
5.6
Pay calculation
6
Benefit plan administration
6
Direct deposit files
7
Salary revision and increment management
6
Reimbursement management
3
5.0
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
5
6.4
View and generate pay and benefit information
5
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
3
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
6.0
New hire portal
6
Manager tracking tools
6
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated