Happy Customer
November 06, 2017

Happy Customer

Vickie A. Woodbury | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

They are always quick to respond to needs and always willing to assist.
Due to the issues I described earlier with the website.
We use TriNet to process our payroll as well as manage all of our employee benefits. It has been a great resource for managing all HR issues from adding new employees to advising and assisting us when we have employees that are terminated or laid off.

Pros

  • They have a very efficient and responsive customer service.
  • They do a very good job of keeping us informed of changes to benefits or regulations that may affect us.
  • During the 4 years we have been with TriNet we have had to lay off 2 employees. TriNet did an excellent job of assisting and advising us during this process.

Cons

  • The new website has been a little frustrating at times. Some days I have to log on a couple times because it keeps kicking me out as soon as I log on.
  • After each payroll I have to run some reports for my records and sometimes it seems to take a long time or they don't pull and I have to try a couple times before they work.
  • TriNet has helped us maintain consistency in employee benefits that are offered
  • Payroll accuracy has been good
  • ADP
We have found TriNet to be a much better resource and more helpful.
I think TriNet is a perfect solution for the small business that does not have the budget to support a Human Resource manager.

TriNet Feature Ratings

9.2
Employee demographic data
Not Rated
Employment history
8
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
Not Rated
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
7
9.3
Approval workflow
10
Balance details
9
Annual carry-forward and encashment
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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