Why TriNet Matters
November 08, 2017

Why TriNet Matters

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Our rep is relatively quick to answer our questions, but there was a brief stint where my emails weren't going through. It was only after I contacted his superior that he started to receive my emails. While I'm sure it was an honest mistake, it made getting certain time sensitive tasks finished on time more difficult.
It's easy to navigate.
We use TriNet for payroll, hiring/termination, and choosing healthcare benefits. Each employee has access to their personal information through the TriNet platform.

Pros

  • Processing Payroll - They make it pretty easy to process, and if for some reason one is unable to process it themselves, TriNet will process it for the company so everyone is ensured to be paid on time.
  • Communication between the company and TriNet reps - If one ever has a question or is stuck on anything, TriNet is quick to respond and solves the issue relatively quickly.
  • Makes it easy to choose your healthcare benefits. Everything is laid out in detail and once again, if for some reason there are any questions, their healthcare reps are quick to answer.

Cons

  • I sometimes have issues with employees not being able to sign in - it says you can sign in with your SSN if you forget/lose your user ID and it never seems to work.
  • Improved Payroll Accuracy
  • Made recruiting more efficient
  • Made choosing healthcare easier
They were on board with our relatively smaller company and when we needed to speak with someone, they were quick to respond. The reviews are what pushed us to the other side.
If I need steps on how to perform a certain task, our rep is quick to provide those steps, both in a detailed email and over the phone, if necessary.

TriNet Feature Ratings

8.3
Employee demographic data
8
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.0
Pay calculation
9
Benefit plan administration
7
Direct deposit files
8
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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