Item: TriNet
Rating: 9
Author: Kati Aho

Overall Satisfaction with TriNet

Support Rating

The HR support is excellent and top notch. If she can't answer a question she gets the support person on line and/or gets back to me within my required time frame. The finance support is very good. I have also appreciated the general help desk and have found the support to be good, again if they can't answer my question they get someone on line, or follow up with me in a timely fashion.

Usability

For people with sight the usability is very good (9); however, with our unique need for accessibility for our blind employees, the usability is zero. When our company first went with TriNet we were promised this would be in place within a year, and it has been many years. Communication with us on this is minimal and we keep hoping that the TriNet team is working on this for us. Our tech manager is blind and an expert in testing out tools. We keep offering this support with no response.

Use Cases and Deployment Scope

We use TriNet across our organization. We manage time-off and do our payroll through TriNet. We utilize the HR, Finance and General business support on a daily basis. Most of our employees access HR passport for their needs.

Pros and Cons

Pros

As a manager I utilize the HR support on a regular basis. My personal contact is supportive and provides guidance and support with all employee needs. As a small business having this resource available is great.
We utilize the time off tool and manage our time off. I like the calendar showing me who is taking time off so I have a quick glance at the upcoming months. This allows we to accurately approve pending time off requests assuring we have the necessary support staff in place.
I go to TriNet HR Passport daily to follow up on employee needs, check payroll, time off, holiday schedule and more. It is nice to have everything there at my fingertips.

Cons

The biggest concern for our company is that in-accessibility of HR Passport for our sight impaired staff. They are unable to access the tool. Most websites and portals are accessible to the tools we use (screen readers), and we were promised this would be resolved a few years ago. I keep hoping someone from Trinet reaches out to our organization and asks for input and support to get this in place.

Return on Investment

As a very small company we would go without many of the features and support provided by TriNet. The impact TriNet has had on our business is very positive and utilizing the support provided has saved us money and time.
We are assured that we are ahead of the game on compliance and I do not need to worry about things catching us off guard because we don't have the in house resources to stay up to date on changing requirements and law changes that could impact our business.
The only negative is the concern of our blind employees not having the access to HR passport, so we have put in place multiple work around processes things like time off approval, benefits review and sign up, reimbursements for mileage and such. I personally provide the support to my peer for all employee related HR passport needs. For instance when an employee of my peer (who is blind) requests time off I go to the manager, verbally or via email note the request and get his approval, then take care of it in HR passport.

Likelihood to Recommend

For small businesses TriNet offers support that is otherwise not affordable. The addition of the benefits packages and health care options offered add to our ability to put together a strong hiring package, and it keeps our current staff engaged and helps to keep our turnover rates low.

TriNet Feature Ratings

Comments

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