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TriNet Review 91 of 347
"TriNet Review"
https://www.trustradius.com/hr-managementTriNetUnspecified8.2566101
Rebecca Coyle profile photo
July 26, 2018

"TriNet Review"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TriNet

We are a small non-profit organization with employees located in multiple states. TriNet allows our organization to offer competitive benefits to all employees. Without TriNet, our options would be severely limited or non-existent. TriNet allows us to operate in multiple states, without TriNet, we would be severely burdened with keeping up with state laws, requirements and reporting.
  • Offers competitive benefits.
  • Manages and communicates changes to state policies.
  • Provides great customer service.
  • Website functionalities - I recognize that much of the website is undergoing changes or recently changed, but ensuring a quality product is functional before it is released is highly desirable.
  • Training opportunities - I enjoy the web series, I would like a little more notice of upcoming events as my calendar fills up quickly and there are often topics I would like to attend. However, the signing up and then having access to the webinar is great.
  • This past year we encountered some challenges from a former employee who filed a complaint against the organization - navigating the various roles when responding to complaints, etc. wasn't clear. More information, including decision points, would be very welcomed. I hope most don't need this information, but when it is needed it is often needed very quickly and there may be a tremendous amount of stress involved.
The TriNet service team is very responsive to our questions and website challenges. As mentioned before in the Cons section, website functionalities - ensuring a product is functional before it is released is highly desirable. Switching between the various sections seems clunky at times and the look at feel don't match the new platform. However, functionality is key - often I have to revert to the original platform to perform many of my functions.
I'm assuming this question is specifically targeting TriNet's website/platform. I view TriNet as a complete package including customer service support, etc.
Overall, the platform allows me to complete my tasks, however, there are times where I spend more time that I would have liked searching for how to access time off approvals, etc. Again, I would encourage a fully functional website product before release.
  • TriNet allows me to hire people with the experience in the field we support while knowing the HR compliance, payroll, etc. are being complied with. Previously, it was a person attempting to fit into this role with limited to no experience.
  • We are a small organization ~15 employees but have employees in nine states. Without TriNet, I wouldn't be able to hire the talent I have been able to hire, offer competitive benefits, or comply with nine different state regulations.
I think we were skeptical about what TriNet could do for our company but given our size and operations extended to multiple states, we didn't have other options. However, TriNet has worked very well for us and has allowed us to grow as an organization. I can't imagine life without TriNet at this point. I'm quick to point out the benefits to other similar type organizations we work with.
TriNet is great for organizations that are small or operate across multiple states. It allows our organization to hire experts in our field and not worry about whether we are keeping up with and complying with the latest policy changes.

TriNet Feature Ratings

Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
7
Report builder
9
Pre-built reports
9
New hire portal
10
Manager tracking tools
10