Great PEO with online payroll and benefit services!
July 30, 2018

Great PEO with online payroll and benefit services!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

It is used for all payroll & benefits for all staff so all staff go in as an employee. I mainly use it as manager from the HR/Finance dept to run payroll, etc.

Pros

  • Personal Rep for all manager and employee questions.
  • Benefit negotiation keeps costs down and a good assortment of choices for an employer to choose from.
  • Great that all the payroll Federal/State filings are done by TriNet as we have staff outside of our HQ area and each state has different requirements.
  • Online system is very good with intuitive use and most answers to questions from staff can be found on the site.

Cons

  • Would be nice to be able to generate ad hoc reports more easily - the my reports section isn't easy to work with.
  • More HR back-up resources and training - although some new features have helped with this.
  • It is confusing that there is a small TriNet employee handbook online as we have ours and we already include all of the TriNet information there.
Jess Chapnick is always quick to respond and if he is out I know he has back-up. When I was working with Ambrose before it merged with TriNet I had great customer service when we signed up and still feel that is very good when I have requests.
A few issues but the online system is very good and always appears to be improving.
  • Reduction of time spent on payroll and reporting.
  • Keeping quality benefits for staff within reasonable costs.
Much better than Paychex!
For organizations with limited staff it is great if you can't fully staff your own FT HR person and if it is a smaller office where it is hard to negotiate for good benefits. However, they don't provide enough support like some other PEOs do.

For bigger offices the payroll functionality online may be good but I would think in house HR is better.

TriNet Feature Ratings

8.5
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
8
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.7
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.5
Report builder
3
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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