Overall Satisfaction with TriNet
We use TriNet across the entire organization to assist in managing our human resources. A major business problem it addresses is giving our employees a good choice of benefits, which was difficult for us to provide as a small company without going to a PEO. Also, TriNet enables us to use them as our HR department, rather than hiring additional staff to manage HR.
- The reports module provides excellent payroll reports for accountants to track costs in a number of ways.
- The hiring process is simple and quick to use to bring a new employee on board.
- The payroll submission process is straightforward and not time-consuming.
- At one point, enrolling employees in the company retirement savings plan was a functionality that was not working properly. I would receive confirmation of enrollment but, in fact, the enrollment had not gone through. I believe that functionality has been repaired.
- Occasionally, windows have frozen while I've been in the process of inputting data, and I've had to start over. That can be frustrating.
- Getting information on employee benefits for analysis has not been particularly straightforward to access.
- I had some trouble setting up a leave of absence for an employee; the questions were not clear, and I had to engage help over the phone.
- We used TriNet to upgrade the benefits we could provide employees.
- We used TriNet to improve our HR compliance; there are too many pitfalls for small companies without an HR dept.
- We believe employee satisfaction is higher than if we were trying to manage HR and benefits on our own. Before TriNet, complaints about unaffordable benefits were a major issue.