Item: TriNet
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Trinet to administer payroll and benefits. We have employees working all over the country right now so it's very important that Trinet is able to help us with administering all payroll related line items as legally appropriate in each state. We also use Trinet for benefits which we otherwise would not know how to handle.

Pros and Cons

Benefit Administration
Payroll Administration
HR Compliance

Account Managers can be slow to respond
Some UI is confusing, especially for creating reports
Can be expensive, especially for smaller teams

Support Rating

Implementation was great and easy. Benefits help was spot on. Our account manager has been slow to respond to specific problems that have arisen.

Usability

Payroll is straightforward, as are benefits. Report building can be confusing.

Return on Investment

Reduced time spent on Admin tasks
Reduced legal risk from compliance
Payroll is accurate and timely

COVID-19 Support

We were given tips on how to apply for the COVID relief package, but we did not qualify so cannot comment on this.

Alternatives Considered

N/A

Likelihood to Recommend

Trinet is great for HR compliance, administering payroll, and benefits administration. For creating reports it can be confusing. At times we had specific questions regarding employee hiring/termination and our account manager was far too slow (think weeks) in responding. As far as benefits administration, it is very easy to use and employees have no complaints.

Small Software Business Using Trinet

Overall Satisfaction with TriNet