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TriNet is worth it when you set your expectations
January 03, 2022

TriNet is worth it when you set your expectations

Melanie Koerperich | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet as our PEO. As an employer across multiple states, we really needed to find a solution that works across the entire United States. We tried managing this ourselves initially but spent more time tracking down filings for all of the states we were in than actually doing work. We knew we needed to find a solution. We tried a few others but TriNet really met all of our needs.
  • Payroll
  • Benefit Management
  • Tax Filing
  • Customer service
  • Fees
  • Answering questions
When you get a specific rep, their customer service is great. However, with their TriNet 360 connect you go into a pool of folks and whichever rep is available will eventually answer your question. I asked for a specific rep and this seems to have resolved this particular issue.
The usability of TriNet is very good - the platform is super easy to use and navigate. Both from a manager and an employee status. From a manager standpoint, it's easy to navigate through all of the tasks needed to manage your staff and from an employee standpoint, it is easy to navigate through pay stubs and updating information.
  • cost
  • reviews
  • performance management
yes- they provided regular updates and they keep us abreast of all COVID-19 pandemic changes that affect our staff in different states. It would be nice if the states got together on their responses - however, without that, Trinet is the next best thing. They always let us know the moment something changes.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

We liked Zenefits however at the time of the review - we had more contractors than employees so wasn't able to move forward with them. Now that we have more employees than contractors, Trinet has since acquired Zenefits so hopefully some of their great features will be available. TriNet is great for larger companies.
When you get to work with a specific rep at Trinet, things run a lot smoother. They moved to a bucket group where your query goes into a pool and then a general rep eventually follows up with you - however, I asked to move back to a specific rep so that our queries are answered in a timely manner.

TriNet Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.7
Pay calculation
10
Off-cycle/On-Demand payment
8
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated