Item: TriNet
Rating: 7
Author: Gina Marie Antonini

Use Cases and Deployment Scope

I used TriNet's ATS and HRIS. As the Talent Acquisition Partner (Recruiter), I used TriNet to keep records of all candidates as they moved through the hiring process. I have worked with ATS systems and TriNet has a lot of work to do to make it user-friendly. I had to continuously train the hiring managers every time we opened up a new request because it is hard to maneuver through the software during the hiring process and to make sure the entire hiring team is on the same page. I had a lot on my plate as the only recruiter in the company and this just added more to my plate. I would also like to see a seamless transition between the ATS and the HRIS as you they go from candidate to new hire. As of right now, not everything transfers.

Pros and Cons

Adding a candidate to the ATS by their resume.
Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn.
Being able to find a candidate per job through the Trinet's ATS.

Once signed into TriNet and I want to enter the ATS, I have to resign again, it's very frustrating.
When the candidate is moving the process, being able to customize the drop down menu to add additional steps.
A better way for the hiring team to share notes and easier.
Once a candidate is hired, their information can be transferred seamlessly from the ATS to the HRIS.

Support Rating

Customer service is amazing, they were able to assist me every time.

Usability

The overall usability is easy, it is just not as sophisticated as other software. If they add other features and fix a few things, they could attract other companies to use their software.

Return on Investment

I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past.
When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating.
I like the way how I can upload a candidates resume seamlessly.

COVID-19 Support

N/A

Key Insights

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Alternatives Considered

Paylocity, Greenhouse and BambooHR

Like I stated already, it is not as sophisticated as other software systems.

Likelihood to Recommend

When working with outside recruiting agencies, I am able to upload the candidates' resumes and tag that a specific outside agency referred them. It was also very easy to run background checks through the ATS. Tracking a candidate through the hiring process with the hiring team.

An Easy Software System for a Small Brand New Business

Overall Satisfaction with TriNet