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Authentic Review from a small business client
April 20, 2022

Authentic Review from a small business client

Christopher DeSantis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We used Trinet to do our payroll, HR, and medical
  • Payroll
  • HR
  • Medical plan choices
  • Costs to small businesses
  • Ease of use with their platform
The service got worse after they eliminated direct contact with our customer service/account person who was working with us since inception. It was very disappointing. We really enjoyed working with her. She was very responsive. However, they eventually assigned a rep, Patrick, who became more available to direct us where to go when issues arose. He was very good, hence giving an 8 rating. Before him, it was a 5.
The platform was a bit confusing and sometimes took too much time to find the things we needed. The platform we are using at JW is far simpler and a pleasure to navigate.
  • Improve payroll accuracy
  • Take advantage of medical and dental plans for partners and employees
Not applicable to us.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

No

Would you buy TriNet again?

Yes

Just Works has been fabulous! Not only have we saved money we have received excellent service and attentions. We feel very important to them as a client. In addition, their platform is simple and very intuitive. A fantastic overall customer experience. I'm hoping Trinet can ;earn from them on the issues I mentioned earlier.
They are well suited for larger firms that have people working within their accounting and HR department. Working with a small business, like ours, they lacked the attention we need along with being price-sensitive to that. We kind of felt like second-class situations as our tenure increased with them, hence the switch to Just Works 2 months ago.

TriNet Feature Ratings

7.7
Employment history
7
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.8
Pay calculation
8
Off-cycle/On-Demand payment
7
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
6
Reimbursement management
8
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
Not Rated
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
6.5
New hire portal
6
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated