Overall Satisfaction with TriNet
- Medical plan choices
- Costs to small businesses
- Ease of use with their platform
The service got worse after they eliminated direct contact with our customer service/account person who was working with us since inception. It was very disappointing. We really enjoyed working with her. She was very responsive. However, they eventually assigned a rep, Patrick, who became more available to direct us where to go when issues arose. He was very good, hence giving an 8 rating. Before him, it was a 5.
The platform was a bit confusing and sometimes took too much time to find the things we needed. The platform we are using at JW is far simpler and a pleasure to navigate.
- Improve payroll accuracy
- Take advantage of medical and dental plans for partners and employees
Do you think TriNet delivers good value for the price?
Are you happy with TriNet's feature set?
Did TriNet live up to sales and marketing promises?
Did implementation of TriNet go as expected?
Would you buy TriNet again?
Just Works has been fabulous! Not only have we saved money we have received excellent service and attentions. We feel very important to them as a client. In addition, their platform is simple and very intuitive. A fantastic overall customer experience. I'm hoping Trinet can ;earn from them on the issues I mentioned earlier.
They are well suited for larger firms that have people working within their accounting and HR department. Working with a small business, like ours, they lacked the attention we need along with being price-sensitive to that. We kind of felt like second-class situations as our tenure increased with them, hence the switch to Just Works 2 months ago.