TriNet works well for a one stop solution
October 11, 2022

TriNet works well for a one stop solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet for processing payroll and tax reporting, HR outsourcing for their expertise and selection of employee benefits for our employees. We are a small company that can't afford an HR department or a robust benefit package for our employees so TriNet fills that void for us.

Pros

  • Gives HR advise on issues we have where we don't have expertise such different states with different laws
  • The portal - especially with the upgrade - is very useful for the managers and employees of the company
  • Keeping us updated on law changes and import HR issues through weekly emails or videos - making it easier to navigate

Cons

  • Processing payroll is clunky at time - we submit by the deadline but by the time the final payroll is ready to approve can very great - sometime hours after the TriNet cut off time
  • Connect360 isn't the best system - sometimes you get a different answer to the same question - a dedicated rep was much better as they knew your business - Connect360 has gotten better overtime - still need improvement
We have had a couple of different account managers in the past few years - they do a good job staying in touch. Karen was able to hold our medical increase at 3% vs 6% as project - which helped out immensely
They do the job for us at a decent price so we have stayed as a customer
  • Trinet has improve payroll accuracy
  • Trinet has kept was HR compliant
TriNet had Seminars on the latest developments which was very helpful. They provided reports to help apply for PPP loans 0 we received one and the reporting help with the application and then the forgiveness of the PPP loan

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

it was totally different product offering
TriNet is well suited for small companies looking to outsource their payroll and HR process. Their portal is great and has a wealth of information for our employees, they process payroll correctly and get taxes filed on time and they do a great job keeping up with HR legislation changes.
They are not well suited for larger companies that can afford their own HR department - at another company we moved away for Trinet and saved a bundle

TriNet Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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