Item: TriNet
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use TriNet for our payroll and benefits in both the US and Canada. Since we are a small organization, TriNet provides us with the ability to provide excellent benefits to our employees which is a valuable recruiting and retention tool. TriNet also provides expertise in payroll related matters.

Pros and Cons

Provides excellent benefits
Process complex payroll issues
Available for advice on HR related matters

I would be nice if TriNet returned to the old model with one point of contact
Sometimes when calling in with an ongoing issue although notes are there you need to explain the problem multiple times because different people are picking up the call

Support Rating

For the most part, TriNet customer service is helpful. However, it is difficult not to have a single point of contact. It requires that you start from the beginning each time you call with the same issue.

Usability

Very easy to use and can be self taught

Return on Investment

Because we are able to provide better benefits this is a retention and recruiting tool

COVID-19 Support

N/A

Key Insights

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

Alternatives Considered

BambooHR

We use Bamboo HR for our global HR tracking on pay and performance, but TriNet is far and above the payroll and benefits side of things

Likelihood to Recommend

TriNet is well suited for smaller organizations as it provides 'buying' power with benefits. If a large organization has a full blown HR department with buying power and staff for each aspect of HR it would be less useful.

TriNet is the answer for small organizations

Overall Satisfaction with TriNet