We are not disappointed.
Updated October 29, 2025

We are not disappointed.

Krystyna Hales | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We are a small remote organization and had been managing all HR, payroll, etc. in house and we outgrew ourselves. TriNet has made managing hiring, exits, payroll, and insurance very smooth as has brought piece of mind that we're with complying with all employment laws across the several states we employ people in.

Pros

  • Onboarding/exit management
  • Ensuring compliance with all employment laws
  • Support availability and assistance
  • Time tracking
  • Payroll

Cons

  • When we first onboarded we weren't getting responses to our emails which was concerning after we had just signed the contract. Turns out all of our emails were getting blocked/held so that was frustrating. Since then we have had a great experience.
  • To process payroll, you have to create the record in their time keeping portal and then upload it to the payroll system. It would be great to be able to skip that step with the different systems syncing together.
  • We've abandoned the employee review platform as it's never been a smooth experience. We've had issues with: scheduled reviews for a group that launches early or late, not being able to end the group reviews because 1 person has left the company, the platform not being intuition enough to find what we're looking for.
  • Before TriNet we were using Google sheets to track time; TriNet has real-time clock in/out to ensure accuracy, and a robust platform to edit/add entries as needed.
  • We are now confident we are compliant with laws and regulation because of TriNet.
  • TriNet saves us time each week for HR admin tasks.
Overall usability has been great. We've worked through a couple hiccups during onboarding but was definitely the right move for us to choose TriNet. We've been very happy with the switch. Their support, when we need it, has been very quick and helpful. I've utilized their chat support often and we never have a long wait in queue to get a response.
Chat is open 24/7 and I'm always able to reach someone. Sometimes the group I need to communicate with isn't available at that moment but I'm always given direction and information. We've also had to have a payroll expert call us when we had an issue and they were very helpful and followed up to make sure everything was taken care of.
We looked at a few different companies and TriNet had the most amazing sales rep (Allison Irwin!) and we felt confident in choosing TriNet. After we signed up Allison continued to build our relationship, supporting us through implementing and still occasionally reaches out to check in and ensure our experience with TriNet is good.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

No

Would you buy TriNet again?

Yes

As a smaller organization TriNet has been a great move. It has saved us a LOT of time managing personnel, timesheets, vacation/sick time off; provides historical records and tracking; ensures we're in compliance with all employment laws, for each state we employee people. They provide great support and do their best to assist as quickly as possible.

TriNet Feature Ratings

9.4
Employee demographic data
10
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.3
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.7
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
9
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.5
Report builder
9
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.5
New hire portal
10
Manager tracking tools
9
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
Not Rated
Performance tracking
8
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

20 - Executive leadership, Management, and Employees
2 - Roles: COO, HR Manager.
  • Timekeeping
  • Payroll
  • State legal items associated with multi-state employees
  • Benefit management
  • Right now we're not utilizing the goals feature they have set up
We're very happy with the support and features.

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't believe so. We're a small non-profit.
Yes - Yes, they were able to resolve it in a satisfactory timeframe.
We had an urgent issue to resolve in order to submit payroll on time and one of the agents called us quickly, after we reached out, and walked us through the items, and followed up after we had done our action items to ensure everything was correct and we were ready to go.

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 2 months ago
    Hi Krystyna we are glad to hear we have met your HR expectations We are glad you made the switch from in-house to working with TriNet and we look forward to continuing to be part of your business growth strategy.

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