Item: TriNet
Rating: 8
Author: Verified User

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

TriNet handles our payroll, benefits, Workers Comp, Payroll Taxes. They are our HR partner, so anytime we have any HR related questions with a troubled employee, we usually ask them for a 2nd opinion or advice. They handle our payroll taxes at the end of the year for all the states our employees work in. We work with them on benefits and selecting plans and enrolling our staff.

Pros and Cons

Pros

Payroll is easy to process with just entering in details on the platform
Reports are easy to pull up for our CPA and for me to complete for corporate
Easy to get in contact with someone for any type of questions

Cons

The tax department is hard to reach and hard to obtain a response once in contact
though reporting is easy to obtain, setting up a report exactly to the format we would like is not possible
benefits pricing is getting more expensive each year

Return on Investment

TriNet is our HR Partner, so we've run into scenarios of troubled employee and they've helped walk us through the process of what to do next
HR has connected us through their legal department, to run the scenarios of legal encounter we can have with certain cases
Hiring an employee is a straight forward process

Usability

Everything is an ease working in the platform. We are able to search and do many things. I usually go in and pull reports for our CPA with quarterly wages for certain employees in specific states. Payroll is fixed and I only need to input any special payments. I mostly use the site for payroll, add new hires, termination, and reporting.

Support Rating

In the past we've had to change our payroll rep because they were no responsive, same with our HR rep. The current team I have is very useful and are responsive to all my email request. I do not contact TriNet regularly unless there is something I am searching for, issue with entering a new hire, or payroll related questions.

Alternatives Considered

1st Reporting

When we first started with TriNet, it was a long process to get a report setup with all the information we needed on it. This report is what I use to complete my own report to corporate office. I was able to get all the information on one report but I was not able to have it displayed the way I would like to.

Key Insights

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

Other Software Used

Microsoft SharePoint, ECOS, Microsoft 365

Likelihood to Recommend

There was a couple of times I made a mistake on a payroll entry. I panic and was worried that the payroll has been submitted. This was the last day to submit was when I realized. I called our payroll rep, and she made everything at ease and corrected the issue for me. The flexibility they have, makes things easier. Issues I have is always with the tax department, we get IRS mails and TriNet handles our payroll taxes. The IRS mails have deadlines to complete, and getting a hold of the tax department to answer or assist is hard.

TriNet Feature Ratings

Comments

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Kenyatta Maxwell
(Vendor Representative) commented a month ago
Thank you for your feedback and for allowing us to serve your business with our full-service HR solution.

Satisfied Customers