TriNet - good product at a cost
August 20, 2024

TriNet - good product at a cost

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is our payroll processor, HRIS, health benefits broker, 401k plan admin, and more. We're a small non-profit and they provide a lot of the back office payroll support and expansive benefits (health, commuter benefits, supplemental insurance, and more) that would be difficult for us to provide on our own.

Pros

  • Payroll processing
  • Customer support for employee/employer questions
  • Easy to use platform
  • HR/payroll reports and analytics

Cons

  • Better timekeeping function (we integrate with external vendor for that)
  • Payroll processing
  • Ability to provide a broad range of benefits (medical, dental, vision, and more)
Overall very user friendly, but can be glitchy on occasion.
Most of the time customer support is helpful, but sometimes they do not seem to know how to help (or I know more than they do about the platform). It shows when they haven't worked at TriNet for long.
Not qualified to respond, as I was not an employee during the worst of the pandemic.

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

Overall TriNet is a strong PEO and platform. My biggest complaint has to do with pricing. Their service fees can go up significantly from year to year. While less in their control, the annual increases of health insurance rates vary wildly, making it hard to plan from a budgetary perspective. We also get no insight into how increases are calculated.

TriNet Feature Ratings

7.0
Employee demographic data
8
Employment history
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
5
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
5
9.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
8
Reimbursement management
Not Rated
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.5
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
4
Asset Management ()
Not Rated
6.5
Report builder
5
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
6.0
New hire portal
6
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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