Item: TriNet
Rating: 9
Author: Stephanie Badgley

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

We use TriNet to process our payroll, provide a wide variety of health benefits, and as our HR Department. As a small business, we do not have a designated HR department, so we use TriNet to help us keep compliant. Also, we would not be able to provide the wide variety of health benefits at a reasonable price on our own. We like being able to provide our employees benefits that can actually fit their individual family needs.

Pros and Cons

Pros

Onboarding as a new client was pretty seamless with a set schedule of items to be completed and regular meetings to go through those items
Updating me through my Inbox on the platform with HR items that I need to take care of
The mobile app is great and it allows employees to view information at their fingertips and they can request time off from their phone instead of having to wait until they are in the office to use a paper form.

Cons

Onboarding employees has been a little confusing for some people. I think it might be the flow. I have some new people who will not notice that they need to fill out their tax information. I will have to remind them. I think if the system took you from section to section it would be better than the tiles you click on.
Creating and editing reports is very confusing. I have attended some webinars and am still confused. It would be nice if the webinars were taped so you could start and stop them to work along in the system as you go.
Recently I had an employee who changed his address. I received a notice in my Inbox to review it to see if his workplace needed changed. It would be nice to have a "no change needed" button so that I could dismiss the Inbox notice instead of "having to wait for it to fall off" like I was told would happen. I don't like having things in my Inbox that don't need taken care of.

Return on Investment

Increase in employee satisfaction with their benefits
I am spending less time on HR functions and feel that we are compliant than we were before

Usability

Being only 8 months into using the product there are still some things I need to learn, but I am sure as we start to use the product to it's full potential the usability score will go up. The expense interface is a little clunky to what we have used in the past, but the employees are happier that they can have their expenses direct deposited instead of getting an expense check.

Support Rating

I have had great experience with support. I have received support from my direct contact, through the online chat and filed a case.

Alternatives Considered

We have used a regional PEO prior to coming to TriNet. We only had 4 medical plans, 2 dental plans and 2 vision plans to choose from.

Key Insights

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

Likelihood to Recommend

I would recommend TriNet to a colleague. We have benefited from the expanded benefits with lower cost, being able to integrate expense reports to be paid through payroll and employees having access to their account via the mobile app. We have only been with TriNet for 8 months so we will see how the first renewal goes.

TriNet Feature Ratings

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TriNet Review 8-14-24