Fantastic Platform, Highly Recommend
October 07, 2024

Fantastic Platform, Highly Recommend

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We utilize TriNet for our PEO system. It helps support our HR and Payroll needs, as well as compliance and general support. For payroll, we find it very helpful because anytime there needs to be an adjustment or we need something corrected, the chat feature on the website connects us with a payroll representative who assists us right away.

Pros

  • TriNet performs our payroll functions very well. They meet all of our needs in this regard.
  • For our HR needs, the platform has so many resources we haven't even been able to implement them all yet. Very impressed with their support in this area.
  • Their customer service is exceptional. Anytime we need to have a call about something, they are there to take the call right away, even if something needs to be handled by a manager.

Cons

  • The dedicated rep for each area could definitely use improvement. They are very kind, but they have not provided the insight or help we needed when we needed it.
  • We always end up using the chat feature to connect us with someone more knowledgable.
  • In most cases, the "rep" for something will just create a case so someone else has to handle the request. This causes major delays in things like payroll, so using the chat team will always get you to the right person the first time.
  • We use TriNet to maintain payroll accuracy, and I feel it does this.
  • We also do want to reduce the amount of time spent on HR tasks when possible, which it does.
  • We have been able to quickly and easily changed assigned roles when needed within the platform.
This platform is very easy to use. I have used a lot of platforms in the past, and feel this one is probably the easiest one I have found to navigate. And when my VP is unavailable or is on other tasks, I can ask a TriNet expert and they always get an answer to my question. As I have said in other areas, though, use the chat feature for this. That team is outstanding.
The support team is great. As I have said, and my VP and I have stated in many meetings with TriNet, their support is unwavering and they are also a very positive company. Their classes and trainings are on point and engaging, with instructors who really care about what they're doing.
We did not utilize the platform during the pandemic. We started using it this year, and it has been a blessing to us. We use many features, but we do not by any means use every feature yet. There are just too many to be an expert in all of them quickly.
I was not a part of the selection process, as I was brought in after we began using TriNet. I have seen others, though, and prefer this to anything else I have encountered. I very much like the look of the platform, but most importantly, the people that assist with each section are fantastic and very knowledgeable.

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

I absolutely will recommend TriNet anytime there is a need for a new system. Especially for small companies like ours, but also I would assume for larger companies as well, the platform and the employees provide what you need when you need it. We have been very impressed so far!

TriNet Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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