Mostly Great
November 22, 2025
Mostly Great
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
Sustainability Partners uses TriNet as our all-in-one HR, payroll, benefits, and compliance platform to support our fully remote, multi-state workforce. TriNet manages our payroll, tax filings, benefits enrollment, and onboarding processes, and provides HR guidance on employee relations and state-specific leave compliance. We also use TriNet’s expense management software for employee reimbursement, which integrates directly with payroll for a seamless process. Overall, TriNet helps us stay compliant, streamline operations, and provide a consistent employee experience across 11 states.
Pros
- Customer support is great when working with Amy Hoffman. She's always very quick to respond and helpful. I'd say she's the thing that makes me want to stay with TriNet the most.
- The webinars are very helpful. I utilize those frequently and our CFO has signed up for some as well.
- The expense management system has been very helpful. There are a couple issues with it, but it's leaps better than what the company was doing before this system through TriNet.
Cons
- The cloud expense platform has proven difficult at times. The most recent issue is that an expense was exported twice onto payroll. I'm not sure why that would even be allowed to happen-- for what purpose would that capability serve in a positive way? Also, I don't like that I can't sort the company reports by employee or date. I also really don't like that employees can only access the web browser using their TriNet employee page instead of being able to log directly into the cloud expense platform using the same TriNet credentials as the employee portal.
- The cost of medical benefits is very high and we're having to look at alternatives, which I don't want to do, but executive leadership is insisting due to the costs to both employees and us as the employer.
- I don't like that I can't access a dependent level census report because we have under 50 employees. I also don't like that we can only do a benefits carve out on a quarterly basis even though we have a month to month contract. That alone may force us into having to leave TriNet because we just can't continue having our people pay such high premiums.
- Lately, on the positive end, employees are very happy with the expense reimbursement platform.
- Negatively, employees are very upset at the cost of their medical benefit premiums. And I mean, VERY upset and vocal about it. It almost cost us a new hire as well, who brings great value to the company.
Because of TriNet's ability to work with Hawaii and K-1, they've stood out. However, our search for other PEOs or doing an ASO partnership hasn't stopped due to the cost of medical coverage.
Do you think TriNet delivers good value for the price?
Yes
Are you happy with TriNet's feature set?
Yes
Did TriNet live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TriNet go as expected?
I wasn't involved with the implementation phase
Would you buy TriNet again?
Yes
Comments
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