Rich in features and powerfully flexible phone and SMS services
March 11, 2021

Rich in features and powerfully flexible phone and SMS services

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Voice

Overall Satisfaction with Twilio

We are not currently making full use of Twilio. I would love to do more with Twilio SMS. At the moment, we use Twilio Voice to call our front security gate and to tell it when to open and close. This has been very convenient for us as the process was somewhat tedious for our staff. Being able to automate things through our in-house Laravel database has been a real time saver.
  • Makes phone calls
  • Processes SMS messages
  • Provides a phone number
  • Time saver
  • Cost effective
Google Voice and Twilio both provide phone numbers; however, Twilio allows you to program how to respond to voice calls. We have only used a small portion of what Twilio is capable of. I appreciate being able to get information about a phone number to see the provider and caller id information. We also use Twilio to validate phone numbers to ensure that they are valid numbers.

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Laravel PHP Framework, Google Workspace (formerly G Suite), LibreOffice
Twilio has been great for automating the making of a phone call. There are more ways that we could use it to let participants enrolled in our events know that the event they are signed up for is approaching. We could also use it to call people with reminders about safety protocols related to COVID-19. Twilio works well when you have programmed responses (calls or texts) that you want to make to your clients. Twilio is for more programmatic usage as opposed to Google Voice that is good for making a receiving calls. Twilio can make and receive calls as well but it's not like a typical land or mobile phone number.

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