A programmer's communication dream
April 29, 2021

A programmer's communication dream

Kenny Meza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Voice
  • Programmable SMS

Overall Satisfaction with Twilio

In the healthcare industry you need to find different sorts of solutions to reach out to patients for different reasons. It may be appointment reminders, marketing purposes or to update them about requests that they have made. There are plenty of companies out there who do this for you, including the interface with the biggest names for PM systems and EHR, but since we have an IT department and people dedicated to develop custom software solutions, Twilio was definitely the best option to choose price-wise and implementation-wise. It gives you full flexibility to use the system as you wish, write any logical structure to implement your solutions, and it's really cost efficient in comparison to other options.
  • Customization.
  • Price.
  • Documentation (easy to implement).
  • Speed.
  • It is not a direct consumer tool.
  • You will need an IT team to implement these solutions.
  • It's a very specialized tool.
  • Appointment Reminders represent continuity of earning.
  • Avoid paying ridiculously high amounts for another company to do this for you.
  • Creating solutions that are currently not available in the market, hence are invaluable.
I haven't had to interact with them in a lot of occasions, but when I have it was with very deep specialized questions and the person that took care of me know the software inside out. They knew how to address my questions and help me solve my problem. They also have a lot of resources in their community.

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The versatility of integrating this into code is just perfect. You can design your code and just use their API for specific functions. Dealing with vendors with this solution with API's is usually more complicated because they are designed with a single goal in mind, let's say appointment reminders, but with Twilio you get the essence of being free to send a text message for whatever reason, and that with custom code is a very powerful tool.
If you have a software development company this is your best option, the cost per message is miniscule, and the it will integrate well into your software. There is a lot of documentation and the API is easy to use once you get the hang on it. If on the contrary you are a consumer who wants a product ready to use by just inputting some data, this is not the product for you. This is the product that the companies that try to sell you those ready to use products use.