Not suited for small business
October 31, 2024

Not suited for small business

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Flex

Overall Satisfaction with Twilio

Twilio is the provider of my voice and SMS capability

Pros

  • Recurrent billing
  • Receiving payment

Cons

  • Tech-support availability
  • Trust verification
  • I can't receive voicemail
  • I can't receive incoming phone calls
Voice and text
No not at all it's not active it's not providing it's most critical functionality of allowing me to receive calls
Because it utterly sales at its primary function of allowing incoming calls or voice messaging

Do you think Twilio delivers good value for the price?

No

Are you happy with Twilio's feature set?

No

Did Twilio live up to sales and marketing promises?

No

Did implementation of Twilio go as expected?

No

Would you buy Twilio again?

No

Twilio is a very poor choice for a sole proprietor that is non-technical. Their lack of life support or support within a 24 hour period makes it impossible to exchange screenshots or data. Further, activating a number is a complicated process that requires trust verification and number verifications. Both of these processes are not well documented nor have Live workflows that any sensible human being could follow.

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