Twilio The ultimate tool to reach customers
September 01, 2025

Twilio The ultimate tool to reach customers

Pintu Barman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Voice
  • Programmable SMS
  • Twilio API for WhatsApp

Overall Satisfaction with Twilio

We use Twilio in our organization for the various purposes like mostly we use the SMS service to send SMS to our clients from our applications. Also we use the voice calling feature which we integrated in our application too. They also provide various webhook services and we used some of the feature like to auto-replay when we receive any missed call.

Pros

  • Detailed logs of call and messaging services.
  • Free trial balance for new account, which helped me a lot to understand everything without spending any real money.
  • I also liked some features like the sms and call scheduling
  • The SMS service works seamlessly in most of the country which I also liked about Twilio.

Cons

  • The Web interface of Twilio is okay but sometimes it takes time to load a page I think it can be more fast .
  • Sometimes the SMS is received too late. This can be improved.
  • It has very positive impact in organisation, as it enables us to reach our clients at any time.
  • It improves our customer satisfaction like automated sms notification etc
  • The cost is slightly higher compared to other similar platforms but still Twilio provides better and more reliable service
For now we mainly used two channels only with Twilio that is SMS and voice calling. SMS service is our primary channel to send sms to our clients and voice calling for automated notification or customer supports. we also have a plan to use WhatsApp API which is already present there in Twilio.
Twilo helps us to scale easily as our clients increases, we can send more SMS without any issue. It also supports in most of the country which helps us to reach to all our customers with voice calling service as well. In future we also have a plan to use WhatsApp.
It is very reliable fast and supports most of the countries in the world. It has all the channels we need like SMS, voice calling and WhatsApp. It supports bulk SMS sending, SMS and call scheduling etc. Twilio also provide some advanced feature like missed call detection through webhook settings etc.

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

Yes

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

Twilio is best suited if you want to send bulk sms or want you to schedule bulk sms through API. It is also very useful if your clients are from different countries it will work for most of the country without any issue. If you want to use some advanced features like missed call detection, it is also supported by Twilio for that you need to configure it through Webhook section.

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