We love Twilio
March 09, 2018

We love Twilio

Ivan Collins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable SMS

Overall Satisfaction with Twilio

We used Twilio to send text messages to both our clients and their customers when they book reservations. We also use it to verify we have a mobile phone number for the customer, send virtual gift cards, and more.

Pros

  • Twilio appears to very easy to configure.
  • Twilio offers great reporting tools so we can scan text messages that are sent without having use a website control panel or build a custom UX.
  • Twilio prices were more affordable than our previous solution and appear to scale well for future needs.

Cons

  • As we have started using Twilio for additional notifications, we would like to label them. The tools to do so did not seem as easy as I would expect. They want us to set up a different number for each notification, but that would cause the user to get messages pertaining to the same action from different numbers and doesn't seem smart.
  • We had a few errors with Twilio adding an extra 1 to the US country code that we were not sending them. Made us wonder if some prefixes were flagged.
  • Twilio saved us a decent amount of money when compared to the previous solution. The open rate on SMS is considerably higher than email and faster too.
  • Call Central
We used Cdyne before Twilio and their prices were higher and the tools a far cry from Twilio. Things are much faster to build in Twilio and the UX was night and day difference.
Use Twilio any time you need to send automated text messages or voice messages. I'm sure there are other notification types that are useful too.

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