Overall Satisfaction with Twilio
We used Twilio to send text messages to both our clients and their customers when they book reservations. We also use it to verify we have a mobile phone number for the customer, send virtual gift cards, and more.
- Twilio appears to very easy to configure.
- Twilio offers great reporting tools so we can scan text messages that are sent without having use a website control panel or build a custom UX.
- Twilio prices were more affordable than our previous solution and appear to scale well for future needs.
- As we have started using Twilio for additional notifications, we would like to label them. The tools to do so did not seem as easy as I would expect. They want us to set up a different number for each notification, but that would cause the user to get messages pertaining to the same action from different numbers and doesn't seem smart.
- We had a few errors with Twilio adding an extra 1 to the US country code that we were not sending them. Made us wonder if some prefixes were flagged.
- Twilio saved us a decent amount of money when compared to the previous solution. The open rate on SMS is considerably higher than email and faster too.
- Call Central
We used Cdyne before Twilio and their prices were higher and the tools a far cry from Twilio. Things are much faster to build in Twilio and the UX was night and day difference.