Saves us money!
September 15, 2019

Saves us money!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Programmable Video

Overall Satisfaction with Twilio

We are a health care and medical enterprise with a need to train patients and providers, deliver instructional videos, and capture patient sessions for research. Twilio Video makes it easy and we do and we do not have or need a DevOps team to go with it.
  • Reliable.
  • Works across all platforms.
  • Customizable.
  • Web RTC and SDKs still can be a bit of a challenge.
  • The quality of the video is quite good, but could always be a little better.
  • This tool is helping us reduce costs, save time, and treat more patients.
Twilio is way better quality than most in terms of video, I find customer support excellent and personable, no feeling of a bot as opposed to some other companies! Well-thought-out product and you don't need your own crack DevOps team to launch.

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Cisco 1000 Series Aggregation Services Routers (ASR 1000), Micro Focus Change Management, Amadeus Sales & Event Management
If you want to personalize and customize your content, it excels. It's not necessary to do a huge amount of technical setup to get up and running with this. However, the learning curve means it requires a bit of time to get the hang of.

Twilio Feature Ratings

Twilio Support

The quality, the intricacy of product, great bells and whistles, and saves us time and money.