Saves us money!
September 15, 2019

Saves us money!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Programmable Video

Overall Satisfaction with Twilio

We are a health care and medical enterprise with a need to train patients and providers, deliver instructional videos, and capture patient sessions for research. Twilio Video makes it easy and we do and we do not have or need a DevOps team to go with it.
  • Reliable.
  • Works across all platforms.
  • Customizable.
  • Web RTC and SDKs still can be a bit of a challenge.
  • The quality of the video is quite good, but could always be a little better.
  • This tool is helping us reduce costs, save time, and treat more patients.
Twilio is way better quality than most in terms of video, I find customer support excellent and personable, no feeling of a bot as opposed to some other companies! Well-thought-out product and you don't need your own crack DevOps team to launch.

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

Yes

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

Cisco 1000 Series Aggregation Services Routers (ASR 1000), Micro Focus Change Management, Amadeus Sales & Event Management
If you want to personalize and customize your content, it excels. It's not necessary to do a huge amount of technical setup to get up and running with this. However, the learning curve means it requires a bit of time to get the hang of.

Twilio Feature Ratings

Twilio Support

The quality, the intricacy of product, great bells and whistles, and saves us time and money.