Item: UKG Pro
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We previously used another large HCM that did not provide customers access to the backend and was not user-friendly. We sought software that was configurable, intuitive, and user-friendly providing HR the ability to troubleshoot our own issues, create and run robust reports as well as access the back-end tables that allowed us to make changes on the fly.

Pros and Cons

Training and a knowledge base is accessible to customers
Provides a robust reporting tool (Cognos)
Payroll processing runs smoothly
Continually looks to improve the system taking customer feedback to enhance the tools

Collaborations with partners during implementation are needed. UKG Pro support should attend status meetings.
The ability to approve time off requests directly from emails.
Provide Administrators with proxy access to log in as users. This would assist in troubleshooting issues and reduce cases logged.
Standard reports should have an output option in a database format, ie. CSV. Currently, if the output is basically pasted as the PDF format in an excel file which is not sufficient for sorting, filtering, pivots, etc.
All support cases should be assigned within 12 hours.
UKG Benefits needs improvement to be more user friendly and more like a Benefits Administration system.

Return on Investment

The implementation of UKG Pro reduced our HCM costs by $60K + annually
Employees have commented that UKG Pro is intuitive and they are able to navigate and make updates with little to no training
A significant time saving has been afforded to our HR team based on wait times for customer support.

Alternatives Considered

ADP Comprehensive Services, Highflyer HR and Paycom

We left ADP for UKG Pro due to poor customer service and inability to access the backend. Highflyer did not meet California regulatory requirements. Paycom's sales personnel were lacking and did not represent the company well (e.g. late for demos, did not meet the RFP deadline).

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Usability

Although there are several great features that UKG Pro provides, there is still room for improvement.

Centralization

not applicable

Other Software Used

iCIMS Talent Cloud, Cornerstone OnDemand

Likelihood to Recommend

UKG Pro is conducive to various-sized companies and is affordable. They show concern for their customers and provide good customer service. The merger with Kronos seemed to adversely impact customer support for a time but is improving. The UKG Pro Benefits open enrollment and life events piece is cumbersome and not user-friendly. However, if you are a company that wishes to configure a system and maintain tables, UKG Pro provides just that; along with a robust, well-written knowledge base to support customers who desire self-service.

Give it a try!

Overall Satisfaction with UKG Pro