UKG Pro Employee and Admin Review
November 21, 2024

UKG Pro Employee and Admin Review

Neva Sjule | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

I used UKG Pro in my last position at a company with 5,000+ employees. We used it for schedule and timecard management, time-off requests, clocking in and out, assigning work areas, tracking employee attendance, and other general schedule and employee tracking related tasks. UKG allowed all of these necessary tasks to be done in one workspace.

Pros

  • Timecard tracking and adjustments
  • Scheduling
  • Employee time-off requests

Cons

  • Punch-in and punch-out
  • Login system
  • Shift requests/cover requests
  • Employee attendance tracking
  • Federal age related labor compliance tracking
  • Ease of manual schedule adjustment as needed
Using UKG Pro allowed my employer company, Schlitterbahn Waterpark, to combine all schedule-related tasks under one program. It is very helpful to be able to adjust both timecards and schedules within the same application, as the two functions often reflect or relate to each other for individual and groups of employees.
During my time as an employee working on the administrative side of UKG, we had a period where our scheduling format changed back and forth a few times in a short period. UKG facilitated the changes on their end, so as long as I knew how to do a few manual adjustments, I did not have to worry about drastically changing my workstyle every time the format switched.
UKG Pro and Paycom are very similar in the base function they are used for, timecards and scheduling. While I have never worked on the administrative side of Paycom, I do feel that the employee/customer facing part of the software was a bit better than UKG. It was easier to view my schedule, who I was working with, if I had breaks, etc. However, UKG had the added feature of being able to request time off and submit availability changes

Do you think UKG Pro delivers good value for the price?

Not sure

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

As in the workplace where I utilized this application, I think that UKG Pro works well for large organizations with many employees to track. It is straightforward on the employee side, and it is easy for management to adjust and approve schedules.
The interface of the application is a bit buggy. Sometimes you will not be able to log in with all correct credentials, you may have to click on a function more than once for it to work properly, and it can be difficult to contact user support for these and other issues.

UKG Pro Feature Ratings

7.5
Organizational charting
7
Organization and location management
8
Payroll Management ()
Not Rated
7.0
Approval workflow
7
Employee Self Service ()
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
5.0
Review reminders
5
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
7.0
Performance tracking
7
6.0
Notifications and Alerts
6

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented a year ago
    Thank you so much for your feedback!

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