Great hands on HR/Payroll Software
Updated November 11, 2024

Great hands on HR/Payroll Software

Shelly Courter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We currently use UKG Pro for recruiting, onboarding, benefits, payroll, and document storage. We will be implementing UKG Pro Performance and Compensation. We are looking into adding Benefit Prime and HR Service Directory. The biggest problem we have run into is the original setup. What worked when it was set up 5 years ago doesn't work today. We have had to go back and clean up and think outside the box.

Pros

  • Payroll Processing.
  • Storage of employee information in Core.

Cons

  • Recruiting module.
  • Tax department.
  • Some customer service reps.
  • Self service portal for employees.
  • everyone all in one system.
We have centralized all of HR, Talent, and Payroll for multi-locations and pay groups.
To increase engagement we have send out communication broadcast to keep our employees in the knew of what is going on within our platform. Like Open Enrollment, Employee Surveys etc.
I love that UKG is more of self-service and not waiting for ADP to process.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

Yes

Overall this software had a great base and can be changed and built to everyone's needs.

UKG Pro Feature Ratings

7.9
Employee demographic data
10
Employment history
10
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
3
9.4
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
10
5.0
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
5
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
5.0
New hire portal
5
Manager tracking tools
Not Rated
6.5
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
5
Performance tracking
7
6.7
Job Requisition Management
5
Company Website Posting
10
Publish to Social Media
5
Job Search Site Posting
5
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
5

Upgrading UKG Pro

Yes - We transitioned from UTM to WFM. The transition was smooth with the help of the UKG reps. Adding the additional modules have been very time consuming as our leaders kept changing their minds on how they wanted it to look and feel.
  • Better platform
  • unknown

UKG Pro Training

Yes, very user friendly. No, because the Ultiuniversity is so amazing.
  • Online Training
  • In-Person Training
Very simple instructions to follow.
Always learn new items with the in-person training.

Using UKG Pro

900 - Every team members using UKG from learning, check stubs, timekeeping.
1 - HRIS Specialist supports all aspects of UKG.
  • Payroll
  • Onboarding
  • Performance review
  • Timekeeping
  • Communication with team members
  • Workflows
We have a platform for our team members and they are excited when we release new items.

Evaluating UKG Pro and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Ease of business on our team members.
We did look at other platforms but didn't provide us with what we are looking for.

UKG Pro Implementation

As a company we needed better understanding of our processes.
Yes - I believe all implementation is broken up into phases. It would be extremely hard to do it all at once.
Change management was a big part of the implementation and was well-handled - Take time to look at the big picture.
  • multiple changes as we didn't provide the correct information.
  • Implemented in-house

Configuring UKG Pro

It is a little complex but support is a good resource.
Plan it out.
Some - we have done small customizations to the interface - At first it was hard but we got an amazing support rep that took time to explain and help us.
No - we have not done any custom code
Custom fields.

UKG Pro Support

Support is good. Better than other companies I have to deal with and very knowledgeable.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
No, the regular support is just fine.
We had an issue with closing out payroll and it was 1 am in the morning and we called rapid response then helped us right away.

Using UKG Pro

I have been using and learning the software for 10 years and it is always changing and adding new items.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Core
  • Onboarding
  • WFM
  • Performance
  • Recruiting
Yes - The new mobile interface is amazing. I like it much better than the old one. It is so user friendly now.

UKG Pro Reliability

We use UKG Pro in US and Canada and if fits all of our needs.
We hardly ever have error or outages.
There isn't much downtime, run pretty seamless.

Integrating UKG Pro

Very simple to integrate.
  • iCIMS
  • Snappy
Both companies had great user guides to walk you through all the steps.
  • Azure
Yes, we are just waiting for Azure to send us the coding.
  • File import/export
  • API (e.g. SOAP or REST)
If the companies that you want to integrate with has UKG knowledge and have user guides it is really simple and easy.

Relationship with UKG

Everyone that I have worked with at UKG have been amazing and really easy to work with and very knowledgeable.
All of the support staff are so easy to work along side.
I am in contact with someone from UKG on a daily basis. From Sales, to Support and everyone in between.
unknown
If you have a need just ask.

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented a year ago
    Thank you so much for the great review, Shelly!

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