UKG Pro - Love it
November 26, 2024
UKG Pro - Love it
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
We use UKG for our payroll and timekeeping for all staff and our hourly employees. We have been able to eliminate multiple manual processes for our hourly people since implementing UKG WFM. We are starting to look at People Assist and Documentation Management; this will alleviate the use of PDF forms that people use that have been saved on desktops for years and are out of date. We will also be able to streamline the flow of the forms. We have just implemented the configuration for UKG and Canada Life to talk to each other and eliminate more manual processes.
Pros
- Pending Pay Items.
- Tax Calculations.
- Importing Salary changes.
- Reporting
Cons
- Web Imports could be simplified.
- More Canadian instructions for year end that are clearer.
- Manual YTD Adjustments - making corrections from a prior pay group.
- Reporting on payroll codes easier.
- Less time processing manual calculations.
- Employee access to make changes.
We have implemented UKG and Canada Life to transmit reports and update information for employees in UKG and submit contributions for RRSPs and TFSAs to Canada Life. This has eliminated approximately up to two hours of manual work a week for our team and ensured accuracy and timely updates.
Since we have moved to UKG the stress of processing hundreds of adjustments each pay has been reduced since we can enter them all as a Pending Pay Item as they come in. We used to have to process manual calculations for each adjustment. it is no longer a process that no one enjoys.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
Comments
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