Great for automation and reporting
April 24, 2025

Great for automation and reporting

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG Pro as our Human Capotal Management system. We handle all employee profile data, payroll, recruiting, onboarding, performance, compensation, time and payroll through the platform. The system provides us with data integrity through the HR lifecycle and provides us with automation capabilities and self service options. The reporting helps us to meet the needs of our strategic objectives within the department.

Pros

  • Payroll processing
  • Compliance
  • Reporting
  • Automation

Cons

  • Customer service
  • Pricing
  • Updates to core products
  • Self service allows for smaller HR staff
  • Reporting provides details into our HR related KPIs
  • One place for all HR related actions
All recruiting, onbarding, payroll and terminations are all completed through the platform from 1 location even though we have 17 branches throughout the state. This releases managers from having to handle the duties at their branch which allows them to focus on our employees and customers.
The ability to import data into UKG Pro for employee profile changes or payroll has greatly reduced the need for multiple transactions in the system. This also goes for sending this data to other programs like our recognistion software and active directory. Our IT team used to manaully update active directory and now everything is automated with data integrity. This has saved our IT team a great deal of time.
Provides a lot of functionaloty for a dmaller employer.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

No

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

I think UKG Pro is less appropriate if you are looking for a system that does eveything for you. UKG Pro requires internal administration to build your environment. In my experience, there is also very little assistance when needed. In my opinion, the customer service at UKG Pro has declined over the past few years. If manual customization and reporting are a focus then this is a great option.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
3
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
9
Support for external payroll vendors
1
Off-cycle/On-Demand payment
8
Benefit plan administration
2
Direct deposit files
7
Salary revision and increment management
5
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
View and generate pay and benefit information
7
Update personal information
7
View job history
7
View company policy documentation
1
Employee recognition
Not Rated
Tracking of all physical assets
5
Report builder
8
Pre-built reports
4
Ability to combine HR data with external data
7
Performance plans
7
Performance improvement plans
1
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Create succession plans/pools
1
Candidate ranking
1
Candidate search
5
Candidate development
5
New hire portal
8
Manager tracking tools
8
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
1
Performance tracking
1
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
4
Job Search Site Posting
6
Duplicate Candidate Prevention
2
Applicant Tracking
7
Notifications and Alerts
6

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Thank you so much for sharing this helpful feedback We appreciate it

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