UKG Pro Do Better Please
December 29, 2025

UKG Pro Do Better Please

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

As a general manager I use UKG Pro to schedule my employees, complete trainings, check and update HR info, process payroll etc. I use it on almost a daily basis

Pros

  • i can not think of a single thing that, in my opinion, UKG Pro does better than anyone else
  • almost everything is difficult to use for us
  • and frankly I don't understand how they're so highly rated

Cons

  • In our experience, the page reloads every. single. time. you. do. anything. it's seriously infuriating and can make posting a schedule take 5 times longer than other scheduling platforms
  • shift types should be color coded and you should be able to view the shift type without clicking into it
  • please stop displaying the notification about the "new" drag and drop feature. it's not new. you've been saying this all year. and it doesn't really even work well.
  • In my opinion, the UX is not intuitive in the slightest, just in general it's very difficult to use
  • not having the option to change your schedule view to start on any day of the week other than monday is incredibly frustrating for us. our company starts the pay week on saturdays so calculating overtime for the week is difficult now that you've changed it.
  • week/month schedules should be able to be copied. and you should be able to both copy and delete a shift from the month view. I think it's crazy that you don't have this functionality
  • the fact that I had to hunt this survey down to give feedback because you have no direct support contact is also very inconvenient. In my opinion, UKG Pro doesn't care about the experience of their customers and this makes that evident
  • it's almost 2026 and the state of your mobile app is dissapointing at best. My team members almost exclusively use their phones to access their profile, and I think UKG Pro needs to put a focus on making the mobile user experience easier and more intuitive
  • UKG Pro has significantly increased the amount of time I spend writing schedules, taking time away from other tasks that could use my attention more
  • UKG Pro has confused and frustrated my employees, again taking away time from other tasks to continuously troubleshoot and figure out how to access very basic information
In our experience, UKG Pro has only every increased stress and decreased engagement
In my opinion, UKG Pro is not intuitive, it's consistently laggy and glitchy, the mobile user experience is poor and it drains my PC battery every time I log on
In my experience, every single think that UKG Pro does, both Paylocity and When I Work do better. Literally every single thing

Do you think UKG Pro delivers good value for the price?

No

Are you happy with UKG Pro's feature set?

No

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

No

Literally every other HR/Scheduling service I've used in both my manager career and as a regular employee has been faster, easier to use, and better to look at. When I Work, Paylocity, ADP, etc. For me, every day using UKG Pro is a struggle and currently I wouldn't recommend it to anyone.

UKG Pro Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
1.5
Approval workflow
2
Balance details
1
Annual carry-forward and encashment
Not Rated
1.0
View and generate pay and benefit information
1
Update personal information
1
View job history
1
View company policy documentation
1
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
2.0
New hire portal
2
Manager tracking tools
2
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using UKG Pro

ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Lots to learn
  • loading the dashboard

Comments

  • Litz Simon | TrustRadius Reviewer
    Litz Simon
    (Vendor Representative) commented 8 days ago
    Thank you for your feedback We are always looking to improve the experience for our customers and really appreciate the feedback. Please email us at feedback@ukg.com if you would like to share any additional insights.

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