UKH Pro Mostly HIts
February 19, 2021
UKH Pro Mostly HIts
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
We use it across the entire organization for HR and Payroll needs. It completes our need for recordkeeping of employee data and facilitates all of our payments to employees including time and attendance.
- The system is mostly well laid out.
- There is good technology behind it.
- Support from account managers is excellent.
- Tax services have been severely behind.
- Time and attendance module support is very lacking.
- Getting an answer can sometimes be time-consuming and the answer can vary depending on who you talk to.
- One stop shop for HR and Payroll.
- Cost savings with tax services
- Aid in compliance with state laws on sick leave.
UKG is more integrated and easier to support. It's also more robust in the level of options available for services.
In general, when facing an urgent issue or something that is outside of the norm we can reach out to our account manager and get a reasonably quick response. If he doesn't know the answer he has the tools to get an answer. That answer is always helpful and therefore the support is excellent.